Welcome to our FAQ section. Here you’ll find answers to common questions about shopping with Vionne Luxe, our products, and our services. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options via PayPal, Apple Pay, and Google Pay for your convenience.
Absolutely. Vionne Luxe prioritizes your security. All transactions are processed through a secure encrypted gateway (SSL), and we do not store your credit card information.
We aim to process orders quickly to ensure prompt delivery. If you need to modify or cancel an order, please contact us immediately at [Your Customer Service Email/Phone Number]. We will do our best to accommodate your request, but please note that once an order has been processed for shipping, modifications or cancellations may not be possible.
Yes, we do! Vionne Luxe gift cards are available for purchase on our website and make the perfect present for any design enthusiast.
We offer various shipping options, including standard and expedited services. Shipping costs are calculated based on the size, weight, and destination of your order, and will be displayed at checkout. For larger furniture items, white glove delivery may be available.
Yes, Vionne Luxe offers international shipping to select countries. Please enter your address at checkout to see if we deliver to your location and to view associated shipping costs. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your delivery directly on the carrier’s website.
We take utmost care in packaging our luxury items. In the rare event that an item arrives damaged, please contact our customer service team within [Number] days of delivery with photos of the damage. We will assist you with a return, replacement, or refund.
We want you to be completely satisfied with your Vionne Luxe purchase. You may return most items within [Number] days of delivery for a full refund or exchange, provided they are in their original condition and packaging. Please refer to our full [Link to Returns Policy Page] for detailed information on eligible items and the return process.
To initiate a return, please visit our [Link to Returns Portal/Contact Page] or contact our customer service team. They will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
Once your returned item is received and inspected, we will process your refund within [Number] business days. The refund will be credited back to your original payment method. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Care instructions vary depending on the material and type of product. Most items will include specific care guidelines with your purchase. You can also find general care tips on our [Link to Product Care Guide/Blog] or by contacting our customer service team.
Vionne Luxe is committed to ethical sourcing and sustainable practices. We partner with suppliers who uphold fair labor standards and environmentally responsible production methods.
No, you can check out as a guest. However, creating an account allows you to track your orders, view your purchase history, save your shipping details, and enjoy a faster checkout experience on future purchases.
We value your privacy. Your personal information is protected in accordance with our [Link to Privacy Policy Page]. We use secure encryption to protect your data and do not share your information with third parties without your consent.
Our dedicated customer service team is here to assist you.
